FAQs

• How do I contact Customer Services?

Due to circumstances our phone lines are currently closed, however you’re welcome to contact us using the Contact Us option on our Help widget or using the Submit a Request button in our FAQ page.

Our Customer Service Team are working as hard to respond to everyone as quickly as possible, but we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak.

Please be patient with us, and we’ll get back to you as soon as we can!

• Where is my order confirmation?

Once you’ve placed an order with us you’ll receive an order confirmation via email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly.

If you still haven’t received one after 36 hours, please contact our Customer Service team where we’ll be able to advise you further.

• Where is my order?

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates. 

If the delivery time frame has passed and you’ve still not received your items, please get in touch with our Customer Service team with your order details. Please make sure to send us your order number so we can investigate your order status for you.

• What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, and Apple Pay.