Returns and refunds
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. All goods on sale are on final sale and cannot be refunded. We also do not accept products that are intimate or sanitary goods (this includes face accessories such as masks), hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
Late or missing refunds:
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rivetools.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded with no exceptions.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rivetools.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
